Processing time International orders

Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL Express with tracking and drop-off with signature. We will provide you with a link to track your package online. The total shipping time frame can range from 3 to 10 days. 

DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier. Some countries may charge an additional handling fee for delivery within that country. Ke Dvina is not responsible for any of the charges.We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

DHL Express won't ship to PO Boxes.

Shipping fees
Shipping fees are non-refundable. If you refuse any shipments from Ke Dvina, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Processing Pre-orders
Certain products that are not currently in stock to purchase on Ke Dvina website can be pre-ordered to reserve them for once they become available. The total shipping time frame of the pre-ordered product once it's available can range from 3 to 10 days.

Delivery claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by DHL Express but you have not received it, you must contact us within 7 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Ke Dvina does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Please note that we are not responsible for delivery arrival dates, as Customs can delay your package for reasons beyond our control.